FREQUENTLY ASKED QUESTIONS
Returns & Exchanges
We offer free returns and exchanges on U.S. orders for 30 days. Exclusions apply.
How do I get FREE shipping?
We offer FREE U.S. shipping on all orders over $50! No code needed.
When will I get my order?
We ship most orders within 1 business day. Transit time generally ranges from 1-7 business days for delivery.
When did EAG launch?
Our company launched in 2014 out of a college dorm room.
Will I get a tracking number?
Yes, you will receive tracking info via email as soon as your order ships.
Contact us with any other questions!
Email: info@EliteAthleticGear.com or Call/Text: 888-220-8050
ONE YEAR WARRANTY
Elite Athletic Gear is committed to providing the highest standard of sports gear, jewelry and accessories – which is why we offer a 1 Year Warranty on all products sold at EliteAthleticGear.com.
The warranty covers defects of workmanship and materials, but does not cover lost or stolen products, damage caused by accident, improper care, negligence, normal wear and tear, scratches, stains, water damage, color fading, sun exposure or extensive use.
To submit a warranty claim please submit the following information via email to info@EliteAthleticGear.com
1. Order Number
2. Photo/s of the product showing the defect
3. Explanation of what happened
4. Shipping address and phone number
Once received - we will work directly with you to either repair or replace the product. If we are replacing the product it must be replaced with the same exact product as originally ordered unless if the product is sold out or has been discontinued. If the original product in unavailable then we will offer you a replacement of the same value.
Our warranty is valid for 1 product repair or replacement per order. Multiple claims cannot be submitted on a specific product.