Frequently Asked Questions

To ensure that you are completely satisfied with your shopping experience at Elite Athletic Gear, we are pleased to offer FREE RETURNS & EXCHANGES on domestic orders. We understand when you shop online you cannot always try on sizes or see exact colors, so we provide 100% worry free shopping by offering a free pre-paid return label to send back any items for a return or exchange. You may exchange or return the item(s) ordered only if they are unworn and in its original packaging within 30 days of receiving your order for a refund or exchange *Original outbound shipping costs are NON REFUNDABLE.

Please email us at info@eliteathleticgear.com with your order number to request a return or exchange and we will send you a prepaid return label along with directions to process the request.

Unfortunately, we do not offer exchanges or returns on orders shipped outside of the United States. 

Items you cannot return or exchange include: Customized products, engraved products, mystery products, used or worn products, blemished wristband packages, clearance items and wholesale orders.

We ship all orders same day or next business day. Our shipping cutoff is 11AM EST for an order to ship out same day. Transit time depends on your location and the shipping option you select which ranges from 1-7 business days for domestic orders. Business days are classified as Monday thru Friday; Excludes weekends and holidays. 

Transit time is ESTIMATED and is not guaranteed as once the package leaves our warehouse we do not have control over the shipping carrier. They day your order ships is considered a processing day and is NOT counted as a transit day.

1. Contact your local USPS and provide them your tracking number so they can help locate it.

2. Ask your neighbors if they received the package. 

3. Email us at info@eliteathleticgear.com with your order number so we can open an investigation with the delivery carrier.

4. Please patiently allow 72 hours from the time the package says it was delivered for it to show up. A majority of the time the carrier just accidently placed your order in a neighbors mailbox and they will drop it off within a day or two. 

We ship orders extremely quickly, so if you made an error or need to change your shipping address email or call us IMMEDIATELY. We prefer if you would just reply to your order confirmation email with the correct shipping address so we can easily update your order. 

Once your order has shipped we cannot make any changes to your shipping address. We are not responsible for any order that has been shipped to an incorrect addresses that was provided to us. Please review your shipping address prior to placing your order.

All orders ship from from our HQ in Bradenton, FL.