Frequently Asked Questions

FAQ's

SHIPPING

How long does shipping take for my order to arrive?

Will I get tracking info for my order?

How do I get FREE shipping?

Why hasn't my tracking information updated?

My tracking information says it was delivered, but I never got the package. What do I do?

How do I change my shipping address on my order?

Do you offer international shipping?

Where do you ship from?

How does UPS Overnight shipping work?

RETURNS & EXCHANGES

Do you offer free returns & exchanges?

How do I return an item?

How do I exchange an item?

What products are non-refundable?

How long do I have to return or exchange my order?

How long does it take for a refund to be applied to my order?

CUSTOMIZATION

Do you offer custom wristbands?

How can I customize a headband or arm sleeve?

Can I return or exchange a customized product?

PAYMENTS

What payment methods do you accept?

Can I use more than 1 discount code?

GENERAL

When was the brand started?

Do you offer wholesale accounts?

How do I know what size to get?

I never got my order confirmation email. What do I do?

CONTACT US

Did you have a question we did not list? Feel free to contact us!