Returns & Exchanges

Return and Exchange Policy:

To ensure that you are completely satisfied with your shopping experience at Elite Athletic Gear, we are pleased to offer FREE RETURNS & EXCHANGES on domestic (U.S.) orders. We understand when you shop online you cannot always try on sizes or see exact colors, so we provide 100% worry free shopping by offering a free pre-paid return label to send back any items for a return or exchange. You may exchange or return the item(s) ordered only if they are unworn and in its original packaging within 30 days of receiving your order for a refund or exchange.

You are granted ONE free return or exchange per order. Any additional request will result in a $5 charge per additional shipping label provided. Original outbound shipping costs are NON REFUNDABLE.

Exchanges must be for same value products. Any price differences should be processed as a return for a refund and you can place a new order for the desired items.

Unfortunately, we do not offer exchanges or returns on international orders shipped outside of the United States. 

How To Process a Return or Exchange:

Please email us at info@eliteathleticgear.com with your order number or just reply to your order confirmation email to request a return or exchange and we will reply with a pre-paid return label along with a return/exchange form and simple directions to process the request.

Shipments must be returned via the pre-paid USPS label we provide unless we notify you otherwise. We do not assume responsibility for misdirected, lost or damaged return or exchange shipments that are shipped to us via a shipping label that we did not provide you.

RETURNS & EXCHANGES ARE NOT ELIGIBLE ON: 

- Customized products
- Engraved products
- Mystery products
- Used or worn products
- Blemished wristbands
- Clearance items
- Wholesale orders

RETURNS & EXCHANGES ON BUNDLES:

If you would like to return a bundle or pack you must return the entire bundle. For example: If you ordered a 10 for $115 Pack of Headbands - you must send back all 10 headbands. Our bundles are discounted and must be returned as an entire pack. Partial bundle returns will not be accepted. If you would like to exchange a bundle for a different size or design, please follow the exchange instructions above.

Damaged Shipments or Defective Products Upon Delivery: 

Unlike other brands, we will NEVER charge you extra for "shipping insurance" for lost or damaged shipments as we strongly stand behind our products and our customers. We will replace any damaged or defective products at no cost to you. However, we MUST receive email within 3 days of receiving the product with a photo of the damage/defect and we’ll work with you individually to resolve the issue.

Further questions? Email us: info@EliteAthleticGear.com or call us 888-220-8050 ext 2.